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Course Name:
ALC-579: NAFI - 8 Magic Tricks to Kill Flight School Business
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Presented by:
Aeronautical Proficiency Training, LLC
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Running a flight school can be as complex as offering multiple ratings with multiple aircraft and multiple instructors or as simple as a single CFI with one airplane teaching one rating. No matter the size or ratings offered everything you do, say, and show sends a message to the student. The question is what message?

Are you sending the message of a well-organized, thoughtful, friendly, and safety program or a message of a disorganized, chaotic school that treats safety as a required compliance instead of an agreed desire?

The topics we will cover:

  • How to “hear” the voice of the customer
  • Learn keys to understand flight training from the eyes and ears of the customer
  • How to send a message of being a safe, precise and fun pilot. 
  • Finding the intersection of customer service and safety.